Why Leaders Train
The US Army had a saying; “Training is what we do, not something we do”. While this mantra may sound excessive, there is no substitute for quality training when it comes to perform. Here is why you should adapt and adopt this mantra to your leadership style. For the entrepreneurs, you cannot be the one to handle the hard processes on the assembly line and have time to grow the business. For intrapreneurs, you want to show you can be moved up the chain of command to handle supervisory tasks. In both scenarios, sharing your knowledge with those around you shows you care for your colleagues and care for the customer.
Don’t be Greedy
I have frequently come across individuals who possess great knowledge in a specific area or task and are unwilling to share that knowledge. Even going as far as turning their bodies to hide what they are doing or working at odd hours in isolation to keep others from seeing them work. In every instance the result was always the same, those around the individual came to distrust the individual, others found a way to learn the knowledge elsewhere, and that greedy individual is left to idle in their position for years as others grow and move on. Ask yourself which individual are you? Are you holding on to a false sense of power? Or do you have the ability to empower others around you?
Training others in a task you are an expert in is a basic building block to becoming a leader in the form commonly known as “Expert Power”. I have found expert power to be the most effective and influential types of power. Expert power builds on trust and fosters comradery. Others gain trust in you because they believe in your skill. This starts by showing an individual or a group how to accomplish a task. It is a continual process and is earned daily. Of course, a leader wishing to lead through expert power will need to possess other sensible character traits in addition to skills and the ability to teach said skills.
Cost to Not Train
For the small business owner there can be several reasons you may not prioritize training your team. Time, money, and fear of them doing the task incorrectly… All valid, because it will take time, it will cost money, and they will do it wrong. But the cost of not training is greater than the cost to train. If you do not train your team, they may perceive you believe they are not worth training and will seek their value elsewhere. No matter how much you train people there will be errors. It is a fact of life and running a business is included in that. I implore you to consider the long game, instead of doing it all yourself, assume you train 10 people to do your tasks. The overall effect is that you will be able to provide 10 times your products or services. Now you have time to focus on growing and running the business. When one of your employees messes up a task and the customer is not happy, you will have the time and resources to address the concerns of the customer. Lastly, ask yourself, what is worse, to not train the employees and they leave, or to not train the employees and they stay?
To learn more about setting up a training plan for your company or for individual sessions on how to train your team send me an email, firstname.lastname@example.org. Check back to pdmcs.com frequently to find more tips and products on this and other topics.